Terms of service

Terms of Service

Last Updated: 9 June 2026

These Terms of Service ("Terms") govern your use of the Layla Diamonds website and the purchase of products from Layla Diamonds Ltd ("Layla Diamonds", "we", "us" or "our").

By accessing our website or placing an order, you agree to be bound by these Terms.

About Us

Layla Diamonds Ltd is a company registered in England and Wales.

Registered Company Number: 12109023

Registered Address:
Suite 110, 100 Hatton Garden
London EC1N 8NX
United Kingdom

Email: sales@layladiamonds.com

Telephone: +44 20 7430 9900

Website: www.layladiamonds.com

Website Use

You agree to use our website only for lawful purposes and in a manner that does not infringe the rights of others or restrict their use of the website.

You must be at least 18 years of age to place an order through our website.

If you create an account with us, you are responsible for maintaining the confidentiality of your account details and password and for restricting access to your account.

We reserve the right to suspend or terminate access to our website where we reasonably believe misuse, fraudulent activity or a breach of these Terms has occurred.

Product Information

We make every effort to ensure that product descriptions, specifications, images and pricing are accurate.

As many of our products are handcrafted, slight variations in appearance, dimensions, stone characteristics and metal finish may occur.

Product photographs are provided for illustrative purposes only. Variations in screen settings, lighting and photography may affect how colours and sizes appear.

Carat weights, measurements and specifications are approximate unless expressly stated otherwise.

All precious metal jewellery sold by Layla Diamonds is hallmarked where required by UK law.

Pricing

All prices displayed on our website are shown in the applicable currency selected by the customer.

We reserve the right to amend prices at any time without notice.

In the event of a pricing error, we reserve the right to cancel an order and issue a full refund before dispatch.

Payment

Payment must be received in full before an order is processed.

We accept payment through approved payment providers and secure payment gateways available on our website.

We reserve the right to decline or cancel any order where fraud, unauthorised activity or payment irregularities are suspected.

Orders and Contract Formation

After placing an order, you will receive an order confirmation email acknowledging receipt of your order.

A legally binding contract between you and Layla Diamonds is formed only when we accept and process your order.

We reserve the right to refuse, limit or cancel any order at our discretion, including where products become unavailable, pricing errors occur or payment cannot be authorised.

Shipping and Delivery

Information regarding production times, delivery methods, international shipping, customs duties, insurance and delivery procedures can be found in our Shipping Policy.

By placing an order, you agree to the terms set out in our Shipping Policy.

Returns, Refunds and Exchanges

Information regarding returns, refunds, exchanges, cancellations and bespoke orders can be found in our Refund Policy.

By placing an order, you agree to the terms set out in our Refund Policy.

Privacy and Cookies

Your privacy is important to us.

Information regarding how we collect, use and protect your personal information can be found in our Privacy Policy.

Information regarding cookies and tracking technologies can be found in our Cookie Policy.

By using our website, you acknowledge that your information may be processed in accordance with these policies.

Intellectual Property

All content on this website, including but not limited to text, images, product descriptions, videos, logos, graphics, designs, CAD designs, renders, branding and website content, is the property of Layla Diamonds or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, republished or used without our prior written consent.

Limitation of Liability

Nothing in these Terms excludes or limits liability where such exclusion or limitation would be unlawful.

To the fullest extent permitted by law, Layla Diamonds shall not be liable for any indirect, incidental, special or consequential losses arising from the use of our website, products or services.

Our total liability in relation to any claim arising from an order shall not exceed the amount paid for the product concerned.

Nothing in these Terms affects your statutory rights under applicable consumer protection legislation.

Force Majeure

We shall not be liable for any delay or failure to perform our obligations where such delay or failure results from circumstances beyond our reasonable control, including but not limited to natural disasters, strikes, supply chain disruptions, acts of government, war, pandemics, courier delays or failures of telecommunications systems.